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Slow computer. Windows errors. Printer offline. Wi-Fi problems. Email errors. Virus infections. Fast, secure remote support anywhere in the UK — from engineers who've done this for twenty years.
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A senior engineer reads your problem and writes a personal reply. From £14.99.
Ask a questionBook Remote Support
An engineer connects to your machine over a secure, one-time session. Usually within the hour.
Book a slotWhat we fix
Most computer problems have the same handful of causes.
We've documented the ones we see every week — from slow laptops to Wi-Fi drops — with real fixes, not clickbait.
Remote Support
Secure, session-based remote help from a UK engineer — usually within the hour.
Learn moreSlow Computer
Startup speed, browser lag, spinning cursors — diagnosed properly, not with a cleaner app.
Learn moreVirus Removal
Full cleanup, not a Malwarebytes scan — plus the browser hijack you didn't notice.
Learn moreWindows Update Problems
Stuck at 0%, error codes ending in 0x8007, or updates that install then roll back.
Learn moreWi-Fi & Broadband
'Connected, no internet', slow speeds, drop-outs — the real cause, not another restart.
Learn moreHow it works
Three ways to get your machine working again.
Tell us what's wrong
Describe the problem in plain English. Upload a screenshot if it helps.
Get a real answer
An engineer or the AI walks you through the fix — no jargon, no runaround.
Sorted, same day
Most jobs finish in one session. If we can't fix it, we tell you straight.
Knowledge base
Fix it yourself, if you'd rather.
Free, honest, tested guides — written by engineers, not marketers.
Windows 11 is Running Slow After an Update — 6 Real Fixes
A recent Windows 11 cumulative update can pin CPU or disk at 100% for hours. Here's how to tell which cause you have, and fix it without a reinstall.
Printer Shows Offline in Windows 11 (Even Though It's On)
The 'Offline' status is almost never a printer problem. It's Windows caching an old IP address. Here's the proper fix, not another reinstall.
Wi-Fi Connected but No Internet — What's Actually Wrong
Nine times out of ten this is DNS, not signal. Here's how to prove it in 30 seconds and fix it in one.
Stuck in 'Preparing Automatic Repair' — Get Back In Without Losing Files
Windows can loop on Automatic Repair for hours and never actually repair anything. Here's the fix, in order, from safest to most drastic.
Still stuck? Let a real engineer take a look.
Secure remote session, transparent pricing, no fix-no-fee small print — the actual small print.